ARRABAL.IT ("ARRABAL") IS TOTALLY COMMITTED TO PROTECTING THE PRIVACY OF OUR SITE VISITORS AND CUSTOMERS. THE ARRABAL TEAM MEMBERS ARE CUSTOMERS THEMSELVES OF OTHER INTERNET SITES AND FULLY APPRECIATE AND RESPECT THE IMPORTANCE OF PRIVACY ON THE INTERNET. WE WILL NOT DISCLOSE INFORMATION ABOUT OUR CUSTOMERS TO THIRD PARTIES EXCEPT WHERE IT IS PART OF PROVIDING A SERVICE TO YOU - E.G. ARRANGING FOR A PRODUCT TO BE SENT TO YOU, CARRYING OUT CREDIT AND OTHER SECURITY CHECKS AND FOR THE PURPOSES OF CUSTOMER RESEARCH AND PROFILING OR WHERE WE HAVE YOUR EXPRESS PERMISSION TO DO SO.
YOUR CONSENT
WE WILL NOT SELL YOUR NAME, ADDRESS, E-MAIL ADDRESS, CREDIT CARD INFORMATION OR PERSONAL INFORMATION TO ANY THIRD PARTY (EXCLUDING PARTNERS FROM WHOM YOU MAY HAVE LINKED TO OUR SITE) WITHOUT YOUR PERMISSION.
COMMUNICATION & MARKETING
IF YOU HAVE MADE A PURCHASE FROM OUR STORE WE MAY OCCASIONALLY UPDATE YOU ON OUR LATEST PRODUCTS, NEWS AND SPECIAL OFFERS VIA E-MAIL. YOU WILL ALSO BE GIVEN THE OPPORTUNITY TO RECEIVE SUCH COMMUNICATIONS FROM US AND SELECTED THIRD PARTIES WHEN YOU BECOME A MEMBER OF ARRABAL. ALL ARRABAL MEMBERS HAVE THE OPTION TO OPT-OUT OF RECEIVING MARKETING COMMUNICATIONS FROM US AND/OR SELECTED THIRD PARTIES. IF YOU DO NOT WISH TO CONTINUE TO RECEIVE MARKETING FROM US AND/OR SELECTED THIRD PARTIES YOU SHOULD OPT-OUT BY VISITING 'YOUR DETAILS' IN 'YOUR ACCOUNT' ON THE ARRABAL WEBSITE. YOU CAN ACCESS 'YOUR ACCOUNT' ONCE YOU REGISTER AND LOGIN. OR CLICK ON THE "UNSUBSCRIBE" LINK IN ANY EMAIL COMMUNICATIONS WHICH MIGHT WE SEND YOU.
WHAT ARE COOKIES?
A COOKIE IS A SMALL INFORMATION FILE THAT IS SENT TO YOUR COMPUTER AND IS STORED ON YOUR HARD DRIVE. IF YOU HAVE REGISTERED WITH US THEN YOUR COMPUTER WILL STORE AN IDENTIFYING COOKIE WHICH WILL SAVE YOU TIME EACH TIME YOU RE-VISIT WANDLER, BY REMEMBERING YOUR EMAIL ADDRESS FOR YOU. YOU CAN CHANGE THE SETTINGS ON YOUR BROWSER TO PREVENT COOKIES BEING STORED ON YOUR COMPUTER WITHOUT YOUR EXPLICIT CONSENT.
SITE STATISTICS
WE MAY DISCLOSE AGGREGATE, ANONYMIZED STATISTICS ABOUT THE NUMBER OF VISITORS TO THIS WEBSITE OR NUMBER OF PURCHASES MADE AS REQUIRED BY OUR INVESTORS. WE USE AN INDEPENDENT MEASUREMENT AND RESEARCH COMPANY TO GATHER DATA REGARDING THE VISITORS TO THIS WEBSITE ON OUR BEHALF USING COOKIES AND CODE WHICH IS EMBEDDED IN THE SITE. BOTH THE COOKIES AND THE EMBEDDED CODE PROVIDE STATISTICAL INFORMATION ABOUT VISITS TO PAGES ON THE SITE, THE DURATION OF INDIVIDUAL PAGE VIEW, PATHS TAKEN BY VISITORS THROUGH THE SITE, DATA ON VISITORS' SCREEN SETTINGS AND OTHER GENERAL INFORMATION. WANDLER USES AND STORES THIS TYPE OF INFORMATION, AS WITH THAT OBTAINED FROM OTHER COOKIES USED ON THE SITE, TO HELP IT IMPROVE THE SERVICES TO ITS USERS. FURTHER INFORMATION REGARDING THE WAY IN WHICH THIS INFORMATION IS OBTAINED AND USED CAN BE OBTAINED BY CONTACTING US AT: INFO@ARRABAL.IT
PROTECTING YOUR SECURITY
WE MAY USE PERSONAL INFORMATION PROVIDED BY YOU IN ORDER TO CONDUCT APPROPRIATE ANTI-FRAUD CHECKS. PERSONAL INFORMATION THAT YOU PROVIDE MAY BE DISCLOSED TO A CREDIT REFERENCE OR FRAUD PREVENTION AGENCY, WHICH MAY KEEP A RECORD OF THAT INFORMATION. THIS IS DONE ONLY TO CONFIRM YOUR IDENTITY - A CREDIT CHECK IS NOT PERFORMED AND YOUR CREDIT RATING IS UNAFFECTED.
TRANSFER OF YOUR INFORMATION
THE INFORMATION THAT WE COLLECT FROM YOU MAY BE TRANSFERRED TO, AND STORED AT, A DESTINATION OUTSIDE THE EUROPEAN ECONOMIC AREA ("EEA"). IT MAY ALSO BE PROCESSED BY STAFF OPERATING OUTSIDE THE EEA WHO WORK FOR WANDLER OR ONE OF OUR SUPPLIERS. SUCH PROCESSING MAY, FOR EXAMPLE, BE REQUIRED IN ORDER TO FULFILL YOUR ORDER, PROCESS YOUR PAYMENT DETAILS OR PROVIDE SUPPORT SERVICES. UNFORTUNATELY, THE TRANSMISSION OF INFORMATION VIA THE INTERNET IS NOT COMPLETELY SECURE. WE WILL DO OUR BEST TO PROTECT YOUR PERSONAL DATA, BUT CANNOT GUARANTEE THE SECURITY OF DATA TRANSMITTED TO OUR SITE; ANY TRANSMISSION IS AT YOUR OWN RISK. ONCE WE HAVE RECEIVED YOUR INFORMATION, WE WILL USE STRICT PROCEDURES AND SECURITY FEATURES TO TRY TO PREVENT UNAUTHORIZED ACCESS.
DISCLOSURES OD YOUR INFORMATION
WE MAY DISCLOSE YOUR PERSONAL INFORMATION TO ANY OF OUR GROUP OF COMPANIES. WE MAY ALSO DISCLOSE YOUR PERSONAL INFORMATION TO THIRD PARTIES: IN THE EVENT THAT ARRABAL SELLS OR BUYS ANY BUSINESS OR ASSETS; IF ARRABAL OR SUBSTANTIALLY ALL OF ITS ASSETS ARE ACQUIRED BY A THIRD PARTY, IN WHICH CASE PERSONAL DATA WHICH WE HOLD ABOUT OUR CUSTOMERS MAY BE ONE OF THE TRANSFERRED ASSETS; OR IF WE ARE UNDER A DUTY TO DISCLOSE OR SHARE YOUR PERSONAL DATA IN ORDER TO COMPLY WITH ANY LEGAL OBLIGATION, OR IN ORDER TO ENFORCE OR APPLY OUR TERMS OF; OR TO PROTECT THE RIGHTS, PROPERTY, OR SAFETY OF ARRABAL, OUR CUSTOMERS, OR OTHERS. THIS INCLUDES EXCHANGING INFORMATION WITH OTHER COMPANIES AND ORGANIZATIONS FOR THE PURPOSES OF FRAUD PROTECTION AND CREDIT RISK REDUCTION.
THIRD PARTY SITES
OUR SITE MAY CONTAIN LINKS TO AND FROM THE WEBSITES OF OUR PARTNER NETWORKS, ADVERTISERS AND OTHER THIRD PARTIES. IF YOU FOLLOW A LINK TO ANY OF THESE WEBSITES, PLEASE NOTE THAT THEY HAVE THEIR OWN PRIVACY POLICIES AND THAT WE DO NOT ACCEPT ANY RESPONSIBILITY OR LIABILITY FOR THESE POLICIES. PLEASE CHECK THESE POLICIES BEFORE YOU SUBMIT ANY PERSONAL DATA TO THESE WEBSITES.
CHECKING YOUR DETAILS
IF YOU WISH TO VERIFY THE DETAILS YOU HAVE SUBMITTED TO ARRABAL YOU MAY DO SO BY CONTACTING US VIA THE E-MAIL ADDRESS OR ADDRESS GIVEN BELOW. OUR SECURITY PROCEDURES MEAN THAT WE MAY REQUEST PROOF OF IDENTITY BEFORE WE REVEAL INFORMATION. THIS PROOF OF IDENTITY WILL TAKE THE FORM OF YOUR E-MAIL ADDRESS AND PASSWORD SUBMITTED UPON REGISTRATION. YOU MUST THEREFORE KEEP THIS INFORMATION SAFE AS YOU WILL BE RESPONSIBLE FOR ANY ACTION WHICH WE TAKE IN RESPONSE TO A REQUEST FROM SOMEONE USING YOUR E-MAIL AND PASSWORD. WE WOULD STRONGLY RECOMMEND THAT YOU DO NOT USE THE BROWSER'S PASSWORD MEMORY FUNCTION AS THAT WOULD PERMIT OTHER PEOPLE USING YOUR TERMINAL TO ACCESS YOUR PERSONAL INFORMATION.
CONTACTING US
ARRABAL IS THE DATA CONTROLLER FOR THE PURPOSE OF THE DATA PROTECTION ACT 1998 (THE ACT). YOU HAVE THE RIGHT TO ACCESS THE INFORMATION WHICH ARRABAL HOLDS ABOUT YOU AND YOUR RIGHT OF ACCESS CAN BE EXERCISED IN ACCORDANCE WITH THE ACT. WE ARE ALWAYS PLEASED TO HEAR FROM OUR CUSTOMERS (EVEN IF IT IS A COMPLAINT). WE ARE ALWAYS GRATEFUL FOR ANY TIME YOU SPEND PROVIDING US WITH THE KNOWLEDGE WE NEED TO ENSURE OUR CUSTOMERS ARE COMPLETELY SATISFIED - WE WANT YOU TO RETURN TO THE SITE AND TO RECOMMEND US TO YOUR FRIENDS AND FAMILY. IF YOU HAVE ANY QUESTIONS OR FEEDBACK ABOUT THIS STATEMENT, OR IF YOU WOULD LIKE US TO STOP PROCESSING YOUR INFORMATION, PLEASE DO NOT HESITATE TO CONTACT US.
YOU CAN CONTACT US VIA INFO@ARRABAL.IT
TERMS OF USE
1. GENERAL
THE FOLLOWING TERMS AND CONDITIONS ARE VALID BETWEEN YOU AND ARRABAL AND APPLY TO ALL USE OF AND ORDERS PLACED ON ARRABAL WEBSITE ARRABAL.IT, AND ORDERS MADE BY TELEPHONE, EMAIL. PLEASE NOTE THAT ARRABAL DOES NOT GUARANTEE THAT ALL PRODUCTS PRESENTED ON THE WEBSITE ARE IN STOCK OR ARE AVAILABLE FOR PURCHASE. ARRABAL PRESERVES ITS RIGHT TO STOP SELLING A PRODUCT. ORDERS CAN ONLY BE PLACED BY PERSONS THAT ARE 18 YEARS OR OLDER. ARRABAL RESERVES THE RIGHT TO REVISE THE TERMS AND CONDITIONS AT ANY TIME. THE DATE OF THE LATEST UPDATE IS FOUND IN THE FINAL SECTION OF THE TERMS AND CONDITIONS. EACH PURCHASE IS SUBJECT TO THE TERMS AND CONDITIONS IN THE VERSION APPLICABLE AT THE DATE OF SUBMITTING THE ORDER. PLEASE INFORM YOURSELF ABOUT THE APPLYING VERSION OF TERMS AND CONDITIONS BEFORE SUBMITTING YOUR ORDER. PLEASE NOTE THAT THE TERMS AND CONDITIONS VALID FOR YOUR ORDER IS ALWAYS THE TERMS AND CONDITIONS THAT YOU HAVE READ AND ACCEPTED BEFORE YOU HAVE PLACED YOUR ORDER AND NOT A LATER VERSION. YOU SHOULD KEEP A COPY OF THESE TERMS AND CONDITIONS FOR FUTURE REFERENCE.
2. LANGUAGE
THE LANGUAGE OF THE TERMS AND CONDITIONS IS ENGLISH.
3. PLACING ORDER
BY USING THE WEBSITE AND/OR PLACING AN ORDER ON THE WEBSITE OR BY E-MAIL YOU CONFIRM THAT YOU HAVE READ THESE TERMS AND CONDITIONS AND THE PRIVACY POLICY, AND THAT YOU ACCEPT THEM. PLEASE MAKE SURE THAT YOU HAVE READ AND UNDERSTOOD THE TERMS AND CONDITIONS BEFORE YOU PLACE AN ORDER. AN ORDER CAN ONLY BE PLACED IF YOU HAVE PREVIOUSLY CONFIRMED THAT YOU ACCEPT THESE TERMS AND CONDITIONS. BEFORE YOU PLACE YOUR ORDER, YOU WILL BE GIVEN THE OPPORTUNITY TO REVIEW YOUR SELECTIONS, THE INFORMATION YOU HAVE PROVIDED, THE TOTAL PRICE OF YOUR ORDER AND CORRECT ANY INPUT ERRORS. PLEASE NOTE THAT PRODUCTS IN YOUR SHOPPING BAG ARE NOT RESERVED AND MAY BE PURCHASED BY OTHER CUSTOMERS UNTIL YOU HAVE PLACED THE ORDER AT CHECKOUT AND RECEIVED THE ORDER CONFIRMATION EMAIL. IF PROLONGED INACTIVITY CAUSES YOUR CONNECTION TO THE WEBSITE TO FAIL, YOUR SELECTION OF PRODUCTS MAY BE LOST. IN SUCH CASE, YOU WILL BE REQUIRED TO RE-ENTER YOUR SELECTION OF PRODUCTS TO THE SHOPPING BAG.
4. ORDER CONFIRMATION
AFTER SUBMITTING YOUR ORDER, WE WILL SEND YOU AN ORDER CONFIRMATION E-MAIL WITH YOUR ORDER NUMBER, DETAILS OF THE PRODUCT OR PRODUCTS YOU HAVE ORDERED FROM US, YOUR PAYMENT DETAILS AND DELIVERY DETAILS WHEN THE PRODUCT IS READY YO BE SHIPPED. PLEASE NOTE THAT THE CONFIRMATION E-MAIL IS AN ACKNOWLEDGEMENT THAT WE HAVE RECEIVED YOUR ORDER AND IS NOT AN ACCEPTANCE OF THE ORDER.
5. ACCEPTANCE AND SHIPPING CONFIRMATION
PLEASE NOTE THAT ALL ORDERS PLACED BY YOU ARE SUBJECT TO ACCEPTANCE BY US. WE MAY, AT OUR DISCRETION, CHOOSE NOT TO ACCEPT YOUR ORDER FOR ANY REASON WHATSOEVER WITHOUT ANY LIABILITY TO YOU. ONCE THE ORDER HAS BEEN PROCESSED, A SHIPPING CONFIRMATION E-MAIL WILL BE SENT WITH ALL RELEVANT INFORMATION ABOUT YOUR ORDER AND THESE TERMS AND CONDITIONS. THE SHIPPING CONFIRMATION IS OUR ACCEPTANCE OF YOUR ORDER. PLEASE NOTE THAT ARRABAL DOES NOT GUARANTEE THAT ALL PRODUCTS PRESENTED ON THE WEBSITE ARE IN STOCK AT THE TIME OF YOUR ORDER. IF A PRODUCT IS UNAVAILABLE, WE WILL CONTACT YOU SHORTLY, BY PHONE OR BY E-MAIL. IF WE ALREADY HAVE RECEIVED PAYMENT FOR SUCH PRODUCT WE WILL REFUND YOU THE AMOUNT OF THE PURCHASE.
6. COLORS
ARRABAL GOAL IS TO DESCRIBE THE PRODUCTS AT THE WEBSITE AS CORRECTLY AS POSSIBLE. HOWEVER, PLEASE NOTE THAT DUE TO THE COLOR SETTINGS OF YOUR COMPUTER, THE COLORS OF THE PRODUCTS SHOWN IN THE PICTURES ON THE WEBSITE CAN DIFFER SOMEWHAT FROM THEIR ACTUAL COLORS. ARRABAL CANNOT BE HELD RESPONSIBLE FOR ANY SUCH DISCREPANCY.
7. PRICES
THE PRICES AND DELIVERY COSTS SHOWN ON THE WEBSITE INCLUDE VAT. THE PRICES AND DELIVERY COSTS SHOWN ON THE WEBSITE MAY VARY FROM TIME TO TIME AND ARRABAL IS NOT BOUND BY THE PRICE UNTIL ARRABAL HAS ACCEPTED THE ORDER BY SENDING THE SHIPPING CONFIRMATION TO YOU. THE PRICES MAY ALSO VARY BETWEEN THE PHYSICAL STORE AND THE WEBSITE. IF YOU HAVE PLACED AN ORDER AND THE PRICE HAS CHANGED BEFORE WE HAVE ACCEPTED YOUR ORDER (BY SENDING YOU THE SHIPPING CONFIRMATION), WE WILL NOTIFY YOU BY E-MAIL ABOUT THE PRICE CHANGE AND GIVE YOU THE OPTION TO PLACE A NEW ORDER WITH THE NEW PRICE OR CANCEL THE OLD ORDER. IF WE ARE UNABLE TO CONTACT YOU, YOUR ORDER WILL BE CANCELLED. ARRABAL ALWAYS RESERVES THE RIGHT TO CANCEL ANY ODER PRIOR TO OUR ACCEPTANCE OF THE ORDER. IF WE ALREADY HAVE RECEIVED PAYMENT FOR A CANCELLED ORDER WE WILL REFUND YOU THE AMOUNT OF THE PURCHASE. PLEASE ALSO NOTE THE ARRABAL MAY CANCEL THE ORDER EVEN IF IT HAS BEEN ACCEPTED BY ARRABAL IN CASE THAT YOU REALIZE OR SHOULD HAVE REALIZED THAT THE PRICE INFORMATION WAS INCORRECT. THE DELIVERY COSTS ARE SHOWN IN CONNECTION WITH THE SHIPPING METHODS AT THE CHECKOUT STAGE.
8. PAYMENTS
THE FOLLOWING PAYMENTS ARE ACCEPTED.
— CREDIT CARDS AND DEBIT CARDS
PAYMENT CAN BE MADE BY THE FOLLOWING CREDIT CARDS: VISA, MASTERCARD AND AMERICAN EXPRESSPAYMENTS CAN ALSO BE MADE BY THE FOLLOWING DEBIT CARDS: VISA AND MAESTRO. (MAESTRO AND VISA ELECTRON:PLEASE CHECK WITH YOUR BANK TO MAKE SURE YOUR CREDIT CARD IS VALID FOR ONLINE PURCHASES). THE PURCHASES MADE WITH VISA AND MASTERCARD ARE VERIFIED BY A SECURE CODE. PLEASE NOTE THAT YOUR CARD IS DEBITED WITH THE PURCHASE AMOUNT ONCE YOU PLACE THE ORDER. WE DO OUR BEST TO MAKE THE WEBSITE AS SECURE AS POSSIBLE. ALL CREDIT/DEBIT CARD TRANSACTIONS ON THE WEBSITE ARE PROCESSED USING ADYEN, A SECURE ONLINE PAYMENT GATEWAY THAT ENCRYPTS YOUR CARD DETAILS IN A SECURE HOST ENVIRONMENT. PAYMENT WILL BE DEBITED AND CLEARED FROM YOUR ACCOUNT ONCE YOU PLACE THE ORDER. YOU CONFIRM THAT THE CREDIT/DEBIT CARD THAT IS BEING USED IS YOURS OR THAT YOU HAVE BEEN SPECIFICALLY AUTHORIZED BY THE OWNER OF THE CREDIT/DEBIT CARD TO USE IT. ALL CREDIT/DEBIT CARD HOLDERS ARE SUBJECT TO VALIDATION CHECKS AND AUTHORIZATION BY THE CARD ISSUER. IF THE ISSUER OF YOUR PAYMENT CARD REFUSES TO AUTHORIZE PAYMENT TO ARRABAL, YOUR ORDER WILL BE CANCELLED. WE ARE NOT RESPONSIBLE FOR ANY CHARGES OR PENALTIES WHICH MAY BE IMPOSED BY THE PAYMENT PROVIDER AS RESULT OF PAYMENT BEING PROCESSED IN RESPECT OF YOUR ORDER.
— PAYPAL
WHEN SELECTING THE PAYPAL OPTION, YOU WILL BE DIRECTED TO THE PAYPAL SITE TO “LOG IN” AND REVIEW THE AMOUNT SHOWN BEFORE CLICKING “PAY NOW”. ONCE THIS TRANSACTION IS COMPLETE, YOU WILL THEN RETURN TO THE WEBSITE.
9. DELIVERY
— SHIPPING METHODS
WE OFFER DIFFERENT SHIPPING METHODS TO MEET YOUR NEEDS AS FURTHER SPECIFIED WHEN YOU CHECK OUT.DISPATCH OF ORDERS MAY TAKE UP TO 7 BUSINESS DAYS BUT WE AIM TO DISPATCH ALL ORDERS WITHIN 24 HOURS DURING WEEKDAYS, OR 1-2 BUSINESS DAYS DURING SALES PERIODS. THE DELIVERY TIMES DO NOT TAKE INTO ACCOUNT POSSIBLE DELAYS CAUSED BY PAYMENT AUTHORIZATION AND/OR ON THE PART OF THE SHIPPING COMPANY. IF ARRABAL FAILS TO DELIVER WITHIN 30 DAYS, YOU HAVE THE RIGHT TO CANCEL THE PURCHASE.
YOUR ORDER WILL BE DELIVERED BY UPS TO THE SHIPPING ADDRESS YOU HAVE INDICATED.
— FIRST-TIME ORDER POLICY
FOR SECURITY PURPOSES, ARRABAL RESERVES THE RIGHT TO SHIP FIRST-TIME ORDERS TO THE CARDHOLDER'S VERIFIED BILLING ADDRESS OR WORK ADDRESS. TO AVOID DELAYS IN RECEIVING YOUR ORDER, PLEASE MAKE SURE TO PROVIDE THE CORRECT BILLING AND SHIPPING INFORMATION ASSOCIATED WITH YOUR CREDIT/DEBIT CARD WHEN PLACING AN ORDER.
10. INFORMATION OF THE RIGHT OF REVOCATION
— RIGHT OF REVOCATION
YOU ARE ENTITLED TO REVOKE THIS CONTRACT WITHIN 14 DAYS WITHOUT GIVING REASONS. THE REVOCATION PERIOD IS 14 DAYS FROM THE DAY ON WHICH YOU HAVE, OR A THIRD PERSON DESIGNATED BY YOU (OTHER THAN THE CARRIER) HAS, RECEIVED THE PRODUCTS. IN ORDER TO EXERCISE YOUR RIGHT OF REVOCATION, YOU MUST INFORM US AT SHOP@ARRABAL.IT BY MEANS OF AN UNAMBIGUOUS NOTIFICATION (E.G. THROUGH LETTER SENT BY POST, FAX OR E-MAIL) OF YOUR DECISION TO REVOKE THIS CONTRACT. YOU MAY ELECTRONICALLY COMPLETE AND SUBMIT THE SPECIMEN REVOCATION FORM PROVIDED ON OUR WEBSITE. THIS IS, HOWEVER, NOT COMPULSORY. IN ODER TO COMPLY WITH THE TIME LIMIT FOR REVOCATION, IT IS SUFFICIENT THAT YOU SEND THE NOTIFICATION OF THE EXERCISE OF THE RIGHT OF REVOCATION BEFORE THE TIME LIMIT FOR REVOCATION EXPIRES.
— CONSEQUENCES OF REVOCATION
IF YOU REVOKE THIS CONTRACT, WE ARE OBLIGED TO RETURN TO YOU, PROMPTLY BUT IN NO CASE LATER THAN WITHIN 14 DAYS FROM THE DAY ON WHICH WE HAVE RECEIVED THE NOTIFICATION OF YOUR REVOCATION, ALL PAYMENTS THAT WE HAVE RECEIVED FROM YOU INCLUDING THE COSTS OF DELIVERY (EXCEPT ANY ADDITIONAL COSTS THAT RESULT FROM YOU HAVING CHOSEN A DIFFERENT METHOD OF DELIVERY THAN THE CHEAPER METHOD OFFERED BY US). FOR SUCH REPAYMENT, WE WILL USE THE SAME MEANS OF PAYMENT THAT YOU HAVE USED FOR THE INITIAL TRANSACTION UNLESS EXPRESSLY AGREED WITH YOU OTHERWISE; IN NO CASE WILL WE CHARGE YOU ANY FEES DUE TO SUCH REPAYMENT. WE ARE ENTITED TO REFUSE REPAYMENT UNTIL WE HAVE RECOVERED THE PRODUCTS OR YOU HAVE EVIDENCED THAT YOU HAVE SENT THE PRODUCTS BACK TO US, WHICHEVER OCCURS FIRST. YOUR ARE OBLIGED TO SEND BACK OR HAND OVER THE PRODUCTS TO US PROMPTLY, BUT IN NO CASE LATER THAN WITHIN 14 DAYS FROM THE DAY ON WHICH YOU NOTIFIED US OF THE REVOCATION OF THIS CONTRACT. THE TIME LIMIT IS COMPLIED WITH IF YOU SEND THE PRODUCTS BEFORE THE EXPIRATION OF THE 14 DAYS’ TIME LIMIT. YOU HAVE TO BEAR THE DIRECT COSTS OF THE RECONSIGNMENT OF THE PRODUCTS. ANY POTENTIAL LOSS IN VALUE OF THE PRODUCTS WILL HAVE TO BE COMPENSATED BY YOU ONLY IF SUCH LOSS IN VALUE IS ATTRIBUTABLE TO YOUR HANDLING OF THE PRODUCTS WHICH IS NOT NECESSARY FOR THE VERIFICATION OF THEIR CONDITION, QUALITY OR FUNCTIONALITY.
— EXCHANGES
PURCHASED PRODUCTS ARE EXCHANGEABLE INTO A DIFFERENT SIZE AND COLOR IN ACCORDANCE WITH THE TERMS SET FORTH IN THIS SECTION 10. ALL EXCHANGES ARE BASED ON STOCK AVAILABILITY. IF YOU HAVE EXCHANGED A PRODUCT. PLEASE NOTE THAT SALE PRODUCTS ARE NON-EXCHANGEABLE BUT CAN BE RETURNED FOR A FULL REFUND.
— SHIPPING COSTS FOR RECONSIGNING THE PRODUCTS
PLEASE NOTE THAT YOU MUST PAY THE SHIPPING COST FOR RETURNING THE PRODUCTS IN ACCORDANCE WITH YOUR RIGHT OF WITHDRAWAL AND EXCHANGE AND SUNNEI HAS NO OBLIGATION TO PAY SUCH COSTS.
— RETURNING THE PRODUCTS
YOU CAN EASILY AND CONVENIENTLY HANDLE THE RECONSIGNMENT OF YOUR PURCHASED PRODUCTS AS FOLLOWS:
• VISIT WWW.ARRABAL.IT AND LOG INTO YOUR ACCOUNT TO BEGIN A RETURN OR EXCHANGE.
• YOU CAN VIEW YOUR ORDERS AND MUST REQUEST A RETURN OR EXCHANGE ITEM FOR ANY UNWANTED ITEMS BY CONTACTING US IN THE RELATIVE COMMENT BOX.
• WE WILL CONTACT YOU CONFIRMING OR DENY YOUR REQUEST.
• PLACE THE ITEM(S) IN THE ORIGINAL SHIPPING BOX, OR ANY OTHER SOLID CARTON BOX.
• CLOSE THE BOX AND TAPE IT SECURELY.
• PLACE THE RETURN INFORMATION LABEL AND THE ALREADY PAID RETURN SHIPPING LABEL ON THE BOX OVER THE PRIOR DELIVERY INFORMATION.
• CALL UPS CUSTOMER SERVICE TO ARRANGE A COLLECTION.
WE PREFER THAT PRODUCTS ARE RETURNED THROUGH SUNNEI RETURN SERVICE TO ENSURE THEY ARE PROTECTED AND INSURED DURING TRANSIT. HOWEVER, YOU MAY RETURN THE PRODUCTS BY ANY SECURE TRANSPORT.
— RETURNING YOUR PURCHASE TO OUR PHYSICAL STORE IN MILAN
WITHIN 14 DAYS OF RECEIPT, OUR STORE IN ITALY CAN ACCEPT RETURNS OF ONLINE PURCHASES MADE IN ITALY FOR A REFUND TO THE ORIGINAL FORM OF PAYMENT, OR EXCHANGES INTO A DIFFERENT SIZE/COLOR WITHIN THE SAME STYLE. YOU MUST BRING YOUR ONLINE ORDER NUMBER IN ORDER TO RECEIVE ASSISTANCE, AND OUR REGULAR ONLINE RETURN POLICY APPLIES TO ANY RETURNS/EXCHANGES MADE IN-STORE.
— RETURNING ORDERS WITH MORE THAN FIVE ITEMS
FOR CHANGES OR RETURNS OF ORDERS WITH MORE THAN FIVE ITEMS, SUNNEI RESERVES THE RIGHT OF ACCEPTANCE ONLY AFTER HAVING CHECKED THE INTEGRITY OF THE PRODUCTS. THE CUSTOMER HAS TO RETURN THE ITEMS AT HIS/HER EXPENSE AND WAIT FOR A REPLY FROM THE CUSTOMER CARE, WHICH WILL PROCEED WITH THE REFUND OR SUBSTITUTION OF THE GOODS. DAMAGED GOODS WILL NOT BE ACCEPTED AND WILL BE SENT BACK TO THE CUSTOMER.
11. DEFECTIVE PRODUCTS
FOR ANY DEFECT OF CONFORMITY EXISTING UPON DELIVERY OF THE PRODUCTS, YOU WILL BENEFIT FROM ANY MANDATORY PROVISIONS OF, AND LEGAL RIGHTS AVAILABLE TO YOU UNDER, THE LAWS OF YOUR COUNTRY. NOTWITHSTANDING OF THE ABOVE, IF YOU RECEIVE DEFECTIVE PRODUCTS, PLEASE NOTIFY US IMMEDIATELY. IF ARRABAL CONSIDERS THE PRODUCTS TO BE DEFECTIVE, ARRABAL WILL MAKE A FULL REFUND INCLUDING SHIPPING COSTS. ANY OTHER RIGHTS YOU MAY HAVE SHALL REMAIN UNAFFECTED. ADDITIONAL GUARANTEES WITH RESPECT TO PRODUCTS OF ARRABAL WILL APPLY ONLY IF EXPRESSLY STATED IN THE SHIPPING CONFIRMATION.
12. COPYRIGHT PERMISSION NOTICE
COPYRIGHT IN THE DOCUMENTS PROVIDED IN THIS SITE (INCLUDING, WITHOUT LIMITATION, THE TRADEMARKS OF SUNNEI, GRAPHICS, TEXT, PHOTOS, DESIGNS, LOGOS, ICONS, IMAGES, DATA AND SOFTWARE) ARE OWNED BY OR LICENSED TO SUNNEI AND ITS AFFILIATES. YOU ARE AUTHORIZED TO USE THIS MATERIAL ONLY FOR PERSONAL, NON-COMMERCIAL PURPOSES. YOU MAY DOWNLOAD, PRINT AND STORE COPIES OF THIS MATERIAL FOR YOUR OWN PERSONAL, NON-COMMERCIAL USE, PROVIDED THIS COPYRIGHT PERMISSION NOTICE IS INCLUDED IN ALL SUCH COPIES. YOU MAY NOT CHARGE ANYONE FOR USE OF THE MATERIAL AND YOU MAY NOT PUBLISH, DUPLICATE OR OTHERWISE DISTRIBUTE THE MATERIAL TO OTHERS WITHOUT PRIOR CONSENT FROM ARRABAL. YOU MAY NOT MODIFY THE MATERIAL IN ANY WAY, WITHOUT THE PRIOR WRITTEN PERMISSION OF THE COPYRIGHT OWNER. EXCEPT AS EXPRESSLY STATED IN THIS LEGAL NOTICE, NO RIGHTS OR LICENSES TO THE MATERIAL, OR ANY PORTION THEREOF, SHALL BE GRANTED OR IMPLIED.
FOR PRESS INQUIRIES, PLEASE CONTACT US AT INFO@S2BPRESS.COM
13. PRIVACY POLICY
PLEASE SEE ARRABAL SEPARATE PRIVACY POLICY WHICH CAN BE FOUND AT WWW.ARRABAL.IT/PRIVACY-POLICY.
14. COOKIES
PLEASE SEE ARRABAL SEPARATE COOKIE POLICY WHICH CAN BE FOUND AT WWW.ARRABAL.IT/PRIVACY.
15. SECURITY
ARRABAL USE SECURE SOCKET LAYERS (SSL), THE INDUSTRY STANDARD IN TRANSFERRING INFORMATION TO PROCESS YOUR ORDERS. SUNNEI ONLINE SHOP SECURES COMMUNICATIONS BY ENCRYPTING ALL DATA TO AND FROM THE SITE. WHEN PLACING AN ORDER, YOU CAN IMMEDIATELY CHECK THE SECURITY VALIDITY BY CLICKING THE THAWTE ICON AT CHECKOUT. FOR SECURITY REASONS, WE DO NOT STORE ANY PAYMENT INFORMATION IN OUR DATABASE.
16. RESALE POLICY
YOU MAY PURCHASE PRODUCTS ON WWW.ARRABAL.IT FOR PERSONAL USE ONLY AND NOT FOR RESALE. BY PLACING AN ORDER ON WWW.ARRABAL.IT, YOU CERTIFY THAT YOU ARE PURCHASING PRODUCTS FOR YOUR OWN PERSONAL USE AND NOT FOR RESALE AND THAT YOU ACCEPT THE TERMS AND CONDITIONS. WE RESERVE THE RIGHT TO REFUSE ORDERS FOR ANY REASON WITHOUT EXPLANATION.
17. INFORMATION ON THE WEBSITE
ARRABAL CANNOT PROMISE THAT THE CONTENT OF THE SITE IS FREE OF INACCURACIES OR TYPOGRAPHICAL ERRORS. NEITHER CAN WE GUARANTEE THAT ALL INFORMATION IS UP-TO-DATE. ARRABAL MAY, AT ANY TIME, AMEND THE CONTENT OF THE SITE. ALTHOUGH SUNNEI STRIVES TO DISPLAY THE CORRECT TEXTS, IMAGES AND PRICING ON THE SITE AND ONLINE SHOP, ERRORS MAY OCCUR. PART OF THE SERVICES PROVIDED THROUGH THE SITE ARE PROVIDED BY THIRD PARTY OPERATORS. IN SITUATIONS WHERE SUNNEI ACTS AS AGENT FOR SUCH SERVICES, WE CANNOT BE HELD RESPONSIBLE FOR ANY ERRORS RESULTING FROM THEIR ACTIVITIES. ARRABAL CANNOT BE HELD RESPONSIBLE FOR ANY DAMAGE CAUSED FROM USING THE SITE OR, FOR THAT MATTER, NOT BEING ABLE TO USE THE SITE. ARRABAL CANNOT GUARANTEE PROBLEM-FREE, UNINTERRUPTED, AND SECURE ACCESS TO THE SITE.
18. LINKS
THE WEBSITE MAY CONTAIN LINKS TO OTHER WEBSITES BEYOND OUR REACH. WE ASSUME NO LIABILITY FOR CONTENT OR PRIVACY PRACTICES OF SUCH SITES.
19. VIOLATION OF RULES
ARRABAL RESERVES THE RIGHT TO SEEK ALL SOLUTIONS AVAILABLE TO US AGAINST VIOLATIONS OF THESE TERMS AND CONDITIONS, INCLUDING THE RIGHT TO BLOCK ACCESS TO THE SITE.
20. LIABILITY
ANY DAMAGE LIABILITY OF ARRABAL IS EXCLUDED. EXEMPTED FROM THIS EXCLUSION ARE CLAIMS OF THE CUSTOMER RELATED TO DAMAGES TO HEALTH, BODY AND MIND, OR DAMAGES RESULTING FROM A VIOLATION OF MATERIAL CONTRACTUAL OBLIGATIONS (CARDINAL DUTIES), AS WELL AS THE LIABILITY FOR OTHER DAMAGES WHICH ARE BASED ON INTENT OR GROSS NEGLIGENCE OF ARRABAL, ITS REPRESENTATIVES AND VICARIOUS AGENTS. MATERIAL CONTRACTUAL OBLIGATIONS ARE OBLIGATIONS WHICH ARE PRECONDITION TO THE SUCCESSFUL PERFORMANCE OF THE CONTRACT AND ON THE OBSERVATION OF WHICH THE CUSTOMER CAN LEGITIMATELY RELY. IN THE EVENT OF A VIOLATION OF MATERIAL CONTRACTUAL OBLIGATIONS, ARRABAL LIABILITY IS LIMITED TO THE FORESEEABLE AND TYPICAL DAMAGE IF SUCH DAMAGE HAS BEEN CAUSED SLIGHTLY NEGLIGENT, UNLESS A DAMAGE TO HEALTH, BODY AND MIND IS CONCERNED. THE LIMITATIONS SET FORTH ABOVE ALSO APPLY FOR THE BENEFIT OF THE REPRESENTATIVES AND VICARIOUS AGENTS OF SUNNEI IF CLAIMS ARE MADE DIRECTLY AGAINST THEM. THE LIABILITY UNDER THE PRODUCT LIABILITY ACT REMAINS UNAFFECTED. ARRABAL ASSUMES NO LIABILITY IN CASE OF FORCE MAJEURE SUCH AS WAR, CIVIL WAR, REVOLUTION, RIOT, GOVERNMENTAL MEASURES, STRIKE, LOCKOUT, BLOCKAGE, FAILURE OF ELECTRICITY, TELEPHONE OR INTERNET SERVICE, NATURAL DISASTERS OR SIMILAR EVENTS. IN CASE OF FORCE MAJEURE, SUNNEI OBLIGATIONS WILL BE SUSPENDED. THE CONTRACT BETWEEN YOU AND ARRABAL CAN, IN SUCH CASES, BE PARTIALLY OR FULLY TERMINATED BY YOURSELF OR BY ARRABAL.
21. PROVISIONS SEVERABILITY
IF ANY PART OF THESE TERMS AND CONDITIONS ARE HELD TO BE INVALID OR UNENFORCEABLE, SUCH DETERMINATION SHALL NOT INVALIDATE ANY OTHER PROVISION OF THESE TERMS AND CONDITIONS; INSTEAD THE INVALID TERMS AND CONDITIONS SHALL BE REPLACED WITH OTHER TERMS IN ORDER TO GIVE EFFECT TO THE COMMERCIAL INTENTIONS OF THESE TERMS AND CONDITIONS.
22. GOVERNING LAW
THESE TERMS AND CONDITIONS ARE GOVERNED BY THE LAWS OF ITALY (EXCLUDING THE UNITED NATIONS CONVENTION ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS – CISG). HOWEVER, IF YOU ARE A CONSUMER AND RESIDENT OF ANY OTHER EUROPEAN UNION COUNTRY YOU WILL BENEFIT FROM ANY MANDATORY PROVISIONS OF, AND LEGAL RIGHTS AVAILABLE TO YOU UNDER, THE LAWS OF THAT COUNTRY. NOTHING IN THESE TERMS AND CONDITIONS AFFECTS YOUR RIGHTS AS A CONSUMER TO RELY ON THESE LOCAL LAW MANDATORY PROVISIONS AND LEGAL RIGHTS. IT IS NOTED THAT THE EUROPEAN COMMISSION HAS ESTABLISHED THE ODR PLATFORM FOR THE EXTRAJUDICIAL RESOLUTION OF DISPUTES CONCERNING CONTRACTUAL OBLIGATIONS DERIVING FROM SALES CONTRACTS OR ONLINE SERVICES BETWEEN A CONSUMER AND A PROFESSIONAL RESPECTIVELY RESIDENT AND ESTABLISHED IN THE EUROPEAN UNION. THE PLATFORM CAN BE ACCESSED VIA THE FOLLOWING LINK:HTTPS://WEBGATE.EC.EUROPA.EU/ODR. IN THAT REGARD, THE E-MAIL ADDRESS OF THE ARRABAL IS: INFO@ARRABAL.IT
23. THE PARTIES SUBMIT TO THE JURISDICTION OF THE COURTS OF YOUR COUNTRY RESIDENCE AS PER APPLICABLE CONSUMERS LAW.
ARRABAL PIAZZA ERMETE NOVELLI, 6 20129 MILAN - MI ITALY E-MAIL ADDRESS: INFO@ARRABAL.IT VAT: IT 10727150962
24. VERSION OF THE TERMS AND CONDITIONS
THE LATEST UPDATE OF THE TERMS AND CONDITIONS OF ARRABAL WAS MADE IN SEPTEMBER, 2023.
